FAQ

Mano.bank BIC number is KUSRLT24. 

Here are instructions for receiving euro payments from outside of SEPA zone:  

Beneficiary Bank: KUSRLT24 
Beneficiary bank name: AB Mano bankas 
Bank address: S. Moniuskos str. 27, Vilnius, LT- 08115, Lithuania 

NOTE: KUSRLT24 is a direct member of TARGET2 

Account: LTXX50301200000000XX 
Name: Name Surname 
Address:  address 
 

There are two ways to open a bank account at mano.bank: 

1.    Online: fill out the application here https://account.mano.bank/. 

The process is split into different sections: 

•    Sign up to customer zone. Create a customer login for a secure application process.   
•    Personal information. Provide your personal details and complete remote identification.  
•    Company information. Fill out all the company information, partners and planned operations through mano.bank.   
•    Documents. Upload all the necessary documents.  
•    Services. Choose our services and operations limits.   
•    KYC/AML procedure. Once you provide us with all the required information, we will complete KYC/AML procedures on our side.   
•    Signing bank account contract. Provided we can proceed with the account opening, we will invite you to log back into your secure customer zone where you will be able to agree with our terms and conditions and virtually sign bank account agreements. 
 
2.    Visit us at our office: address S. Moniuskos str. 27, Vilnius, LT- 08115, Lithuania. 

Please bring a valid identity document and the necessary company documents with you. We will fill in the client questionnaire and sign all the necessary contracts.  

We've created a secure remote system for submitting and updating customer questionnaire information that allows customers to be served remotely.

If you are already a mano.bank customer, but have never used this remote customer questionnaire service at https://account.mano.bank/ you will need to register as a new customer.

1. Select "Business", "Bank Account" and your nationality

2. Create a secure connection:

2.1 Enter your email address and check your email for the confirmation link, click the link

2.2 Enter your mobile number and confirm it

2.3 Create a password

3. Answer all the questions on the screen

4. Verify your identity in one of three ways:

4.1 Document photos and selfy

4.2 Sign your identity document with a mobile signature

4.3 Sign your identity document with Smart-ID

5. Complete the form by providing information about your sources of income and activities

6. Submit the application for evaluation

If you have any questions, please contact onboarding@mano.bank

If you enter your email address prompts you to log in

It means we have already transferred your application to this new system. Please follow these steps:

1. Your login email is the email address that we use to communicate with you. 

2. Click "Forgot password" and we'll email you a link to confirm your email.

3. Click on the Confirm button in the email.

4. As part of your login process we will send you an SMS confirmation code to the mobile number that is associated with your bank account at mano.bank. If you don't have access to this number, please contact us at onboarding@mano.bank.

5. Once logged in, choose Update KYC for your bank account and follow the steps online. 

If you have opened bank account online

1. Log in to your account at https://account.mano.bank/login using your existing log in information or click "Forgot password".

2. Once logged in, choose "Update KYC".

3. Follow the steps online.

All documents have to be either in Lithuanian or English. 

All documents in "Incorporation" section have to be with apostille. Only documents from these countries don't need apostille: Lithuania, Latvia, Moldova, Ukraine and Russia.

During the online application we will ask you to upload the following documents: 

Incorporation (all incorporation documents have to be apostilled): 

•    Extract from the commercial registry 
•    Extract from an official shareholder registry 
•    Articles of association 
•    Proof of incorporation 
 
Business information 

•    Latest financial statement 
•    Description of business interests in Lithuania (form will be provided within the application) 
•    Business plan 
 
Structure and people 

•    Ownership structure 
•    Proof of director's appointment if not included in commercial registry     
•    If there is a management board ID documents of all directors 
•    UBOs’ ID documents 
•    Consent for managing UBOs’ personal information 
 
UBO - every person with more than 25% of shares or voting rights 
 
In case applying person is not a director 

•    Notarised power of attorney 
•    Applicant’s ID 
•    Managing director's ID documents 
•    Consent for managing director's personal information 
 
Financial institution information 

•    Wolfsbergs questionnaire (form will be provided within the application) 
•    Business plan / programme of operations provided to Bank of Lithuania (if you are applying for 
•    a licence) 
•    Financial institution licence 
•    AML/CTF/KYC Head of the department CV 
•    AML/CTF/KYC related procedures description with signatures and seals 
•    If not defined in procedures, indicate the number of AML/CTF/KYC employees and their job descriptions

You can find all our fees here: https://mano.bank/business/pricing 

We are not able to open bank accounts for residents and businesses of the following countries and jurisdictions:

You can find all contracts for bank accounts here: https://mano.bank/business/legal-agreements/current-account-and-payments 
Deposit insurance terms: https://mano.bank/business/legal-agreements/deposits 
Privacy policy: https://mano.bank/privacy-policy 

We do not provide services to the clients who carry out these activities:

• Activities and services related to red light business, dating websites, escort services and similar.
• Online sales of food supplements and medical goods (not applicable to online ordering and delivery of these goods when organized by pharmacies licenced in Lithuania).
• Activities of charitable and non-profit organizations (NPOs), except for organizations recognized in the Republic of Lithuania or worldwide (eg. International Red Cross, UN World Food Program, Maisto Bankas, etc.).
• Provision of unlicensed casinos, gambling, betting, gaming and related services.
• Any illicit activity, including activities related to organized crime, drugs, arms, money laundering, the production and distribution of pornographic material, the organization of illegal gambling and betting, illegal investment activities and other illegal activities.
• Activities related to the provision of unlicensed and / or improperly registered financial services, as well as trading in virtual currencies / assets, depository virtual currency monetary service providers and other similar activities.

Regardless of the industry, we do not provide services to customers, who:

• Are legal persons whose activities are organized using bearer shares.
• Are included in the lists of persons engaged in illegal activities of official institutions of the Republic of Lithuania (eg. Gambling Supervisory Authority) and / or the International Organization of Securities Commissions (IOSCO)).
• Are politically exposed persons (PEPs) residing outside the European Economic Area, as well as the legal entities whose ultimate beneficial owner is a PEP.

For information on the terms of deposit insurance and when deposits are not insured, click here.

mano.bank BIC code: KUSRLT24. 

To receive euros from anywhere outside the SEPA network, the following information must be provided: 

Beneficiary bank: KUSRLT24 
Beneficiary bank name: AB Mano bankas 
Bank address: S. Moniuskos str. 27, Vilnius, LT- 08115, Lithuania 

NOTE: KUSRLT24 is a direct member of TARGET2 

Account: LTXX50301200000000XX 
Name: Name Surname 
Address:  Address 

You can attach payment-related documents while initiating payment through our online banking. Follow the below steps:

1. Fill out the payment details, select „Additional information“ and click „Continue“.

2. Select your attachments and upload them. You can attach more than one document. Click 'Continue.'

3. Uploaded documents should appear in the "Attachments" list. Confirm the payment after verifying your payment information.

To ensure successful same-day conversion of your selected currency, please complete the conversion by:

USD - 4:00 p.m.
CAD - 4:00 p.m.
AUD - 2:00 p.m.
GBP - 3:00 p.m.
PLN - 09:30 a.m.
CHF - 10:30 a.m.
DKK - 10:30 a.m.
SEK - 10:30 a.m.
NOK - 10:30 a.m.

Currently, you are only able to make payments in different currencies from your mano.bank account. Incoming payments can only be received in EUR.

You can make global payments in euros, British pounds, American and Canadian dollars, Mexican pesos and Czech koruna. 

You can only send Polish zlotys to Poland. 

You can only send Danish krone to Denmark. 

You can only send Norwegian kroner to Norway. 

You can only send Swedish krona to Sweden. 

You can only send Singapore dollars to Singapore. 

You can only send Hong Kong dollars to Hong Kong. 

If you can’t find the bank you need, please email us at hello@mano.bank. 

If you regularly make payments in a currency that we don't currently offer, please email us at hello@mano.bank and we'll consider including that currency to our services.

The outgoing and incoming payments involving residents or bussinesses of the following countries and jurisdictions will not be processed:

If you notice a security breach or vulnerability in the bank's services, or receive a suspicious e-mail, please notify us by phone during the bank's business hours at +370 5 240 9389 or by e-mail at support@mano.bank, and after business hours please call us +370 5 240 9389 and press 9.

• Never disclose your online banking user ID, online banking, Smart-ID, mobile e-signature passwords over the phone, on social networks or by email. Recently, fraudsters are increasingly attempting to trick people into logging in over the phone by pretending to be an employee of a bank, the police, the Financial Crime Investigation Service, the Office of Special Investigations, the State Social Insurance Fund, or other state agencies, or an employer offering you an attractive job. Do not succumb to psychological pressure – do not disclose confidential information by phone, SMS, or e-mail, as nobody has the right to request it from you.
• Do not click on any links received via email, chat apps, or SMS messages, or follow requests to enter or dictate your online banking credentials.
• Carefully read the address of the web link you receive – fraudsters often create an almost identical online banking login page, but its web address will always differ from the actual one by at least one letter or symbol.
• Do not write down, email, SMS, or otherwise share or save codes and passwords used to unlock your computer or phone screen. Create complex passwords that are hard to guess, remember them, and change them regularly. When creating PINs, be sure to choose random combinations of numbers. Do not use combinations such as 1111, 1234, your year of birth, address numbers, or other personal or easily guessed information.
• Secure the computer that you use to connect to an online banking:
  • Install a trusted legitimate antivirus program, update your software regularly, and use the latest versions of your browsers.
  • Security flaws in operating systems and other software are common, allowing fraudsters to gain unauthorised access to alien computers and systems. These loopholes are exploited by hackers, therefore, manufacturers constantly make adjustments to the equipment to ensure the safety of the equipment and eliminate vulnerabilities. Therefore, make sure that your operating system and other software are updated in a timely manner. Do not use software that is no longer updated, such as Internet Explorer 6.
• If you have received a message on your phone from your login tool to enter your password, but you are not connected to the Online banking system at the time, ignore it. Do the same if you receive a request to confirm a funds transfer, even though you don't make any transfer at the time.
• Read carefully who you give your consent to each time you receive a notification from your login tool to enter your password.

When initiating cross-border payments, the central bank of the country may require a Purpose of Payment Code to be included with your transaction in order for your payment to be accepted and processed.

When sending a payment, select the required code and enter it in the payment details. E.g.: your payment details; UAE proper code – SAL.

Countries requiring payment purpose codes: United Arab Emirates (SWIFT payments in all currencies).

Please find the list of payment purpose codes here.

1. Sign a term deposit agreement at S. Moniuskos st. 27, Vilnius.

2. Deposit money in cash at a branch or by bank transfer.

You may withdraw your interest on the next business day after term deposit agreement ends. For example, if your contract expires in 2019. August 5, you can pick up interest on August 6.

There are two ways to open a bank account at mano.bank: 

1.    Online: fill out the application here https://account.mano.bank/. 

The process is split into different sections: 

•    Sign up to customer zone. Create a customer login for a secure application process.   
•    Personal information. Provide your personal details and complete remote identification.  
•    Company information. Fill out all the company information, partners and planned operations through mano.bank.   
•    Documents. Upload all the necessary documents.  
•    Services. Choose our services and operations limits.   
•    KYC/AML procedure. Once you provide us with all the required information, we will complete KYC/AML procedures on our side.   
•    Signing bank account contract. Provided we can proceed with the account opening, we will invite you to log back into your secure customer zone where you will be able to agree with our terms and conditions and virtually sign bank account agreements. 
 
2.    Visit us at our office: address S. Moniuskos str. 27, Vilnius, LT- 08115, Lithuania. 

Please bring a valid identity document and the necessary company documents with you. We will fill in the client questionnaire and sign all the necessary contracts.  

Yes, you can terminate the contract at any time, but in that case the accrued interest is not paid out, you only get back the initial deposit.

You can deposit money into a you mano.bank deposit account in cash or by bank transfer. The beneficiary of the money must be your deposit account at AB „Mano bankas“.

Smart-ID is an easy-to-use identity and electronic signature app that is mainly used in Lithuania, Latvia and Estonia. It is a convenient alternative to code cards and PIN generators. Smart-ID is always on-the-go with you - on your smartphone or tablet.

How to use Smart-ID?

Download the app from Google Play or the Apple Store and sign up for an account with a mobile signature or through online banking. While using Smart-ID, you will be asked to enter the PIN1 code when connecting and the PIN2 code when confirming transactions (eg transfers).

Click here for more information on Smart-ID.

The M-signature is the equivalent of an identity document or signature that allows you to sign documents, authorize bank transfers, and confirm your identity using your mobile phone. This method of authentication is extremely quick and convenient - all you need is your smartphone.

How to use the M-signature?

The easiest way to use the M-signature is to have a contract with one of the mobile network providers: Bitė Lietuva, Telia or Tele2.

If you choose M-signature verification, first make sure your mobile phone displays the correct session number. The identification page on mano.bank will display a code you will need to enter to confirm your identity.

Video identification is a quick and easy way to verify your identity. All you need is a device with a working camera.

How to use video identification?

1. Click on "Video ID" and select your identity document (passport or ID card).

2. Allow access to your device's camera.

3. Take a photo of your passport or ID card (both-sided).

4. Take a selfie.

5. If everything is done correctly - your identity has been confirmed!

Watch a tutorial on how to use this identification method: on your computer, on your mobile phone.

At this moment we only grant loans secured by collateral. Accepted forms of collateral are mortgage, personal or business guarantee and INVEGA guarantee.

In case of INVEGA guarantee, the loan part not guaranteed by the state must be secured by a mortgage or personal or business guarantee.

INVEGA's individual guarantee helps companies to obtain an investment or working capital loan for business development when the company itself does not have sufficient collateral.

INVEGA guarantee is intended for SMEs and large companies.

Guarantee can be up to 80% of the total loan amount and not greater than:
•    For SMEs operating less than 3 years up to €579 240,04
•    For SMEs operating more than 3 years up to €1 448 100,09
•    Large companies up to 1 500 000€

INVEGA decides on the granting of the guarantee individually in each case. Upon receipt of the Bank's approval for the provision of financing, the Bank shall apply for an individual guarantee.

In most cases up to a week, depends on how quickly and efficiently you can provide required documents (detailed financial reports, business plan, description of experience, information about shareholders and similar).

•    Filled out credit application
•    General manager’s national identify documents
•    Business incorporation documents
•    Financial reports for the last 2 years
•    Real estate evaluation (if applying with mortgage)
•    And other documents depending on individual projects

The size and term of the loan depends on the cash flows, the purpose of the loan and the collateral.

No, a company must be registered in Lithuania to get a loan at mano.bank.

Yes. We want to contribute to the implementation of non-standard ideas, so please fill in the application form and we will contact you.