Work as usual

2020 March 16

Work as usual

Dear Customers, 

The well-being of our customers and the wider public is the top priority of our business. We work closely with state institutions as well as people across Lithuania and around the world to ensure health and safety and in doing so reduce the spread of the virus. This is only possible if we unite and act together. 

Daily banking and credit operations
All day-to-day banking and credit operations are operating as usual. We kindly ask you to perform your daily banking activities via our online banking channels where possible. 
Also, if you have general questions about banking or would like an advice regarding your finance, we kindly invite you to contact us via phone or email. Please consider postponing your visit to the bank if you do not have any urgent banking needs.  

If you do have an urgent need to visit us at the branch
Due to the increased risk of COVID-19 and in response to quarantine that has taken effect on the territory of the Republic of Lithuania, we are working to temporarily reduce the duration of physical visits to the bank. Therefore, we kindly ask you to inform us about your visit in advance by:

•    Calling us on: +370 5 240 9389, +370 615 53694 
•    Emailing us at:
•    Contacting your personal loan manager directly

Please let us know what banking operations you'd like to perform and when you are planning to visit us. We will then prepare all the required documents in advance to your visit.

Customer service hours on premises
We have shortened physical customer service time by 2 hours:

Monday – Thursday 8:30 – 15:30 
Friday – 8:30 – 13:30

Upon your visit to the bank
If you do have an emergency banking operation and decide to visit us at the bank, we encourage you to disinfect your hands and use disposable gloves. For your convenience, we have provided the mentioned safeguards. In addition, please keep a safe distance from customer support staff and other persons on the bank's premises.

Remote customer support
During this period we pay special attention to remote customer service. We encourage current and prospective customers to contact respective staff who will help you plan your visit if necessary.

Contacts by area of activity

Payments, deposits and other questions:
+370 5 240 9389
+370 615 53694 
Business credit:
+370 655 92639
Consumer loans:
+370 615 14202
Online consumer loans

More information about our services can be found on our website:
Private customers:
Business customers:


A note from AB Mano bankas CEO:

"I believe that COVID-19 is just another temporary challenge that we have to overcome together. Let us be patient, focused, maintain positive and rational thinking, which will allow us to move forward and manage this challenge together.

On behalf of all of us at, we apologize for the inconvenience and unpleasant challenges that the COVID-19 pandemic poses for you and your family. I wish all the people of this wonderful world to be healthy and stay calm.

Sincerely yours,
AB Mano bankas CEO 
Ruslanas Telnovas"